At Milton Veterinary Hospital, our goal is to provide peace of mind to our clients through quality care with compassion. We are looking for a confident office manager who is a team player, honest and reliable. The ideal candidate will have at least 3-5 years previous management and human resource experience preferably in a veterinary or medical office environment. The office manager is responsible for overseeing and supporting about 15 employees throughout the hospital. A positive attitude, eagerness to assist clients, and excellent communication skills are a must. Strong phone skills and learning the practice management software is required. We are seeking an individual that will empower our close knit, knowledgeable team to success.
For a prompt response please email resumes to Dave Kinnison CVPM at firstname.lastname@example.org Alternatively, resume's may also be mailed directly to the hospital at 285 White Mountain Highway, Milton, NH 03851.
PRIMARY JOB RESPONSIBILITIES
The fundamental responsibility of the veterinary office manager is to effectively use all available resources to provide the best possible patient care to animals treated/handled by the hospital, as well as to ensure the profitability of the practice.
Manage supply activities. Supervise maintenance and proper storage of supplies and equipment. Analyze and monitor the depletion rate of supplies and equipment and provide necessary guidance in the requisition to replenish needed requirements. Responsible for the quality control of supplies and equipment and ensure items are serviceable and readily available for use.
Rectify financial issues that arise between Broadview Veterinary Group and its clients. Determine when special financial agreements are appropriate; ensure that agreements made are properly followed.
Plan and organize all veterinary administration and personnel activities. Directly assist the practitioners in the management of assigned personnel. Select/promote/separate administrative and paraprofessional team members. Utilize job descriptions for hourly positions. Schedule team members in appropriate areas at all times. Establish in-service training for team members. Plan and organize team meetings.
Oversee the preparation, maintenance and disposition of required veterinary records and other correspondence. Establish internal operating procedures for administration of the practice to ensure accuracy and completeness of veterinary records and reports, format and compliance with the accepted hospital practices.
Ensure compliance with regulatory agencies and laws. This includes but is not limited to OSHA, DEA, EEOC, ADA, and the Department of Labor. Develop and maintain procedures necessary to meet regulatory requirements.
Establish and maintain the publications and veterinary medical library to support operation of the practice.
Initiate new programs or processes in coordination with Hospital Administrator to market hospital services.
Arrange and/or provide for cleaning, security and health and safety and maintenance of the practice.
Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy.
Work with Hospital Administrator as needed to follow the best industry practices of the hospital.
Performs other duties as assigned.
SKILLS AND KNOWLEDGE
Understanding of the critical balance between the administrative and clinic functions in the veterinary health care delivery system and the ability to coordinate and control programs and resources to achieve a balance.
Ability to apply the specialized principles and practices of veterinary practice management in directing the daily operation of this practice, thereby allowing the practitioners the time necessary to carry out their profession.
Knowledge of hospital procedures outlined in the employee manual as well as those that are implied (reasonable expectations).
Requires ability in problem-solving - decisions involving veterinary expertise will be reserved for the practitioners.
Demonstrates initiative and self-motivation to follow through on all responsibilities in a timely manner.
Knowledgeable about veterinary medicine preferred.
Strong computer skills including MS Office (Word, Excel), email.
Knowledge of principles and processes for providing client and personal services. This includes client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
Strong communication, leadership and motivation skills. Ability to direct, guide and assist a group of individuals including effectively solving problems dealing with staff conflict to personnel issues and performance.
Ability to show unbiased judgment when managing people and make fair and just recommendations in regards to personnel issues and/or disciplinary action.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Critical thinking - Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Supervisory experience and college degree preferred. An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
Additional Salary Information: Compensation commensurate with experience.
Broadview Veterinary Group, PLLC is a privately owned organization that currently consist of two animal hospitals (Broadview Animal Hospital & Milton Veterinary Hospital) with a large reproductive services department in our Broadview Animal Hospital location. Both locations offer small animal services including a wide range of wellness, medical, surgical, reproductive, dental and diagnostic veterinary services.