VCA San Carlos Animal Hospital in San Carlos, California is seeking a highly experienced veterinary professional to join the leadership team at our multi-doctor small animal practice as Hospital Manager.
The role demands a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.
The successful candidate will have experience in Human Resource and personnel management, Marketing, and Business development. Your strong financial and operational acumen will be put to good use!
The Hospital Manager—under the guidance of the Regional Management team and with the support of and input from the Medical Director—performs a wide range of administrative activities related to the hospital. The Hospital Manager mentors the staff and oversees the business operations, the quality of patient care and client service, and ensures a profitable operation of the practice.
Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
Work in a hands-on capacity in either the Admin or Technical departments in order to serve as a role model for the staff.
Oversee the hiring, reviewing, disciplining and terminating of support staff, in accordance with and with the approval of the Regional Management team.
Work with our Support office to perform and oversee necessary business and legal functions to ensure that payroll is correct, invoices are processed and paid, and all necessary laws, guidelines, and policies are followed and understood for all.
Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses.
Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
Supervise the administration and case review of client medical complaints.
Positively represent the hospital and VCA in the professional community and to the general public.
Skills and Qualifications
2 to 3 years of customer service or veterinary management experience.
Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
The ability to make decisions, delegate responsibility and achieve results with hospital team members.
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
Respect for and willingness to work with clients and their pets.
Must be able to handle multiple tasks and deal with an environment of changing priorities.
VCA offers competitive compensation along with a comprehensive benefits package, including: medical/dental/vision, 401(k), paid vacation/sick days, continuing education, generous personal pet care discounts and more!
About VCA San Carlos Animal Hospital
VCA SAN CARLOS ANIMAL HOSPITAL is a full service, AAHA certified veterinary practice. We are a MULTI-doctor, small animal hospital in San Carlos, California. Our practice offers surgery, dentistry, digital radiography, full in-house lab and pharmacy, extended hours and much more including pet boarding.