Chesapeake Veterinary Referral Center and Pet+E.R. are Maryland’s premier provider of veterinary specialty services, including emergency and critical care, cardiology, surgery, internal medicine and oncology. Staffed with board-certified specialists and veterinarians, 24 hours a day, 365 days per year, our hospital serves thousands of pet owners each year. The Client Services Team is responsible for ensuring that our customer service is unsurpassed, exceeding expectations from a client’s first call through their entire time with us. The advertised position is a full-time role in our Towson, MD location. Overnight and day shifts are available, but candidates should be open to flexibility as needed to support the team.
Being a member of CVRC/Pet+E.R. Client Services team means being part of a 24-hour team, dedicated to the highest service standards. We never underestimate the impact one person can have on our clients and are always interested in hearing from those who share our passion for serving others.
Primary Responsibilities/ Key Skill Area:
Hospitality and Customer Care
Telephone Communication: scheduling/facilitating emergent patient needs, fielding general questions, following up communications post visit, etc.
Client Communications: faxing/e-mailing information to clients and veterinary personnel, including primary care veterinarians and veterinary referral centers.
Computer knowledge and scheduling management
Charge staff & medical billing
Knowledge of general office practices and client communication experience
Ability to perform clerical work accurately and efficiently
Ability to multitask and answer a multi-phone line system as well as check patients in and out in a busy work environment
High school diploma
Individuals that value the commitment of team work, strong work ethic, willingness to learn, and a positive/professional attitude
Familiarity with practice management software, including Cornerstone, DVMax and eFilm
Flexible schedule; must be available to work nights weekends, and holiday hours.
At least 1 year recent experience in client communications/customer service/hospitality
High school or equivalent education
Job Type: Full-time
Additional Salary Information: Depending on experience
Pet+E.R. is Maryland's premier 24-hour emergency and critical care hospital, with locations in Towson and Columbia. Our hospitals are busy 24-hour emergency and referral centers. We are a dedicated group of 9 veterinarians (career emergency and boarded veterinary emergency and critical care), technicians, assistants, and receptionists working in collaboration with a group of veterinary specialists (internal medicine, oncology, surgery, cardiology, dentistry, and ophthalmology) to provide outstanding veterinary care. Our priority is advanced diagnostics and treatment, with specialist assistance as needed, to provide patients the best veterinary care. Our aim is to provide this care at the same time we offer a high quality client experience. Our set up is unique to the Baltimore region. We have a solid reputation with our clients and the surrounding veterinary community.