Progressive Practice Manager needed for a busy AAHA certified multi-doctor veterinary practice. Full-time or Part-time position for a positive, humorous, outgoing individual with the ability to multi-task and manage projects and people. This position is a CEO position not just a supervisor position. The practice manager and will be responsible for administrative and personnel management of the practice, monitoring and purchasing of inventory and equipment, managing the veterinary practice social media and website, implementation of safety and training programs, marketing, advertising and public relations, and able to implement the owner's goals and mission. This leadership position sets the example for all staff to follow in client service and community interactions. Although the practice manager is not a veterinarian, he or she should have general veterinary medical knowledge to ensure standards of care are followed for both patient care and client service. Salary and benefits competitive with other similar practices.
This is a CEO type management position. I am looking for someone to take over the personnel management and community interactions and work in a tiered management team structure. This can be a fun yet challenging job. A happy, fun loving, humorous person that can manage their time, multi-task, manage projects and enjoy interacting with people, including the public, will enjoy this job. I want to work in partnership with my hospital manager to grow the services and profits of the hospital. The person that takes this job should be open to discuss ideas with the staff and owner and be able to provide ideas for future expansion of services. The person who takes this job should be looking to grow their skills, take what they have learned, learn new stuff, integrate it all together and become a top notch manager. This person is a visionary and not afraid to share it!
Below is the full job description. When reading, remember this is the overall duties for the job and NOT what is done every day.
Personnel Duties, 60%:
Achieve optimal staffing levels for maximum productivity and client service
Hire and interview support staff
Supervise staff on all shifts using existing department shift leaders and managers
Handle disciplinary actions, firing and legal responsibilities of employment
Oversee or create the work schedules for support staff
Manage employee benefits (i.e. vacation/PTO, health insurance, staff veterinary care allowance, retirement plan, worker’s compensation insurance, etc.)
Work with existing department managers and shift leads to ensure staff are properly trained for their respective positions
Ensure support staff receives timely performance reviews at least annually, with every six months as the ideal
Maintain personnel manual and policies, with timely updates at least annually or as new policies are implemented.
Structure continuing education and training for support staff
Plan agendas and organize timely staff meetings
Review and updating job descriptions. Perform staff reviews and update their responsibilities semi-annually
Set support staff salaries, working in collaboration with the practice owner(s)
Supervisor OSHA and BWC requirements for safety and training of staff.
Oversee building and equipment maintenance
Oversee and maintain housekeeping standards
Client Satisfaction & Marketing Duties, 25%:
Grow and develop practice revenue centers
Promote a client-centered practice environment
Deal with clients in a manner that shows sensitivity, tact and professionalism
Monitor key performance indicators monthly and share results with practice owner(s) and appropriate staff
Manage, maintain and provide training on practice-management software
Conduct client satisfaction surveys, tabulate results and share feedback with staff
Track sources of new clients and client-retention rates
Develop plans to grow the number of new clients (As a benchmark, strive for 20-30 new clients per month per full-time doctor. For example, a two-doctor practice should welcome 40-60 new clients per month.)
Create and implement a practice marketing program (i.e. yellow pages, referral thank-you program, targeted letters, reminder system, website, etc.)
Coordinate and develop Public Relations within the community through attending BWC meetings, work with Chamber of Commerce for community events, etc.
SOCIAL MEDIA COORDINATION
Create a comprehensive social media strategy to define programs that use social media marketing techniques to increase visibility in the community
Monitor trends in social media tools, trends and applications and appropriately apply that knowledge to increasing the use of social media.
Educate team members regarding hospital policies on social media communication
Strategize with and educate the management team and other healthcare team members on incorporating relevant social media techniques into the corporate culture
Manage and integrate social content (Website, Blogs, Twitter, Youtube, Facebook), etc..
Bridge builder between our practice and the community in which we live
Listen to and engage with the online community and act on the practice’s behalf
Relationship builder, message deliverer, content creator, educator and brand steward
Participate in conversations; even if they are critical or accusatory
Produce blog updates, online posts, newsletters to promote the practice to the community, featuring new content on an agreed upon schedule
Use judgment as to when it is necessary to include management in on-line interactions or deleting inappropriate interactions
Finds ways to increase the client and community experience to make it more pleasurable and makes sure we are exceeding our clients’ expectations
Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy
Accounting Duties, 15%:
Prepare and submit payroll
Set financial policies for clients, working in collaboration with the practice owner(s) (i.e. CareCredit, payment plans, deposits for emergencies, etc.)
Review and/or prepare accounts receivable
Review and adjust the fee schedule annually for professional services, with quarterly fee review as optimal. Product price adjustments should be made at the time when the cost of goods increases or decreases.
Monitor and control staff overtime and provide monthly report on salary costs to owner(s)
Review and/or purchase supplies and equipment, conducting periodic reviews to ensure the best prices and quality are received
Educational Requirements & Skills Needed
Some college with management experience in a veterinary hospital.
Certified Veterinary Practice Manager designation is desired but not required
Ability to manage daily business activities of a veterinary hospital
Ability to multi-task, manage and complete projects in a timely manner and provide status reports to owner.
Leadership and supervisory skills to manage all support staff
Outgoing personality with the ability to talk to and work with community agencies and organizations
Additional Salary Information: 1 Week paid time off, CE paid, IRA available after 6 months of employment, 50% health insurance premium paid but individual must obtain own health insurance. Quarterly bonus available. Additional benefits and salary information can be discussed at interview. Open for discussion of all options.
About Adamson Veterinary Services
Adamson Veterinary Services is located in Salem in northeast Ohio. The company provides veterinary medical care for dogs and cats in Salem and the surrounding areas. We are a multi-doctor, high tech, progressive hospital providing a wide range of medical care for a large client base. We are open 7 days a week and we recently added a weekend (Friday, Saturday, Sunday, and Monday) after-hours emergency clinic. We are a modern and progressive full service veterinary hospital seeing dogs and cats where our philosophy is “the needs of the patient come first”. We believe exceptional medicine and client education is important and treat all our patients as 4-footed children and their owners as family members or parents. We work towards more future growth and expansion of services to serve our patients and the community.