Are you ready to make a difference and grow with an established, family owned business?
Risius Family Veterinary Service in Eldridge, Iowa, has been a family owned business since 1980. We are a growing, mixed animal veterinary practice, and are now accepting applications for an ambitious and detail oriented individual to join our team. You will be directly supporting the owners by developing, implementing, and executing work that carries out our mission and vision for the business.
The Practice Manager will be a critical part of our business so it’s important that the person we choose will be a “fit” to our mission, vision, and core values. If you or someone you know would like to work in a business that values service to others, life-long learning, and continual improvement, please read on or share this.
ABOUT OUR COMPANY
Our mission at Risius Family Veterinary Service is to provide service beyond expectation while offering high quality veterinary care in a family friendly environment. We provide both companion animal and production animal services to clients in Eastern Iowa and Western Illinois. We truly believe that our clients are a valued asset and work hard to exceed their expectations. We believe in investing in our staff and empowering them to build relationships with clients. Clients choose us because we are friendly, caring, compassionate, and empathetic to them and their pets.
PERSONAL ATTRIBUTES AND SKILLS NEEDED TO BE SUCCESSFUL:
Strives for continuous improvement, accepts responsibility for results, and effectively manages time and priority to meet deadlines.
Shows initiative, works independently, all while maintaining open communication and providing updates to the owners. “Gets stuff done”
Enjoys working as part of a team and can adapt to many different personality and communication styles. “Easy to talk to”
Enjoys learning “what makes people tick” and using this knowledge to develop team members.
Is driven to exceed customer needs, responds to serve customers with a sense of urgency, and enjoys building relationships with them.
Must be diligent about following through and completing projects “Seeing it through to the end”
Enjoys researching new ideas, methods, and ways to improve, likes to analyze data prior to making a decision rather than “flying by the seat of your pants”.
Well-developed computer skills, use of internet, and ability to learn our software – Avimark.
Communicates clearly and succinctly in both verbal written form.
High level of emotional intelligence.
Experience as a veterinary practice manager preferred, but not required – depending on skill set and work experience.
Ability to work 40 hours per week in our Eldridge, Iowa, office location.
Directly recruits, interviews, and hires support staff.
Supervises support staff personnel and acts as the direct authority regarding disciplinary procedures, discharging, and all the legal responsibilities of employment.
Schedules personnel and is responsible for support staff employment benefits.
Assures that personnel are properly trained for their position.
Maintains a thorough and up to date set of employment policies and employee manual.
Mediates all personnel problems, maintains employee motivation, and structures continuing education for support staff personnel.
Regularly evaluate the job performance of support staff and participate in reviews of associate veterinarians.
Ensure regulatory compliance with OSHA, DEA, and the State Labor Code, and the state’s board of veterinary medicine. Post required agency forms, records, and reports. Administer and OSHA plan or assign and train an OSHA officer
The veterinary practice manager is responsible for seeing that success is achieved with each client interaction with the veterinary hospital staff.
The practice manager will use the tools of education, motivation, structuring, scheduling, coordinating, evaluation, and analysis to achieve optimal client satisfaction from the veterinary hospital services and staff.
Developing and accomplishing a hospital marketing program.
Oversees the building and equipment maintenance and housekeeping standards.
Along with the ownership team:
Either directly prepares or supervises preparation of business accounting reports and transactions and distributes them to the ownership team.
Review and/or prepare all accounts payable and receivables to confirm that each is handled correctly and timely.
Periodically reviews fee schedules for services, products, and increases or changes as necessary.
Establishes hospital budgets and projections for growth.
Reviews and/or purchases supplies and equipment assuring that a periodic review is made to assure that optimal prices are obtained.
To schedule a confidential interview, please send a resume with cover letter explaining why you should be considered to Dr. Abby Bowers at AJB@RisiusFamilyVet.com. Visit our website to learn more about us at www.RisiusFamilyVet.com.
About Risius Family Veterinary Service
Our mission is to provide service beyond expectation while offering high quality veterinary care in a family friendly environment.