Animal Oasis Veterinary Hospital located in gorgeous Naples, Florida is looking for an experience Hospital Manager to join our growing team!!
Our modern facility boasts 5 exam rooms, a spacious treatment area, as well as separate surgery, dental, and radiology suites. Our elite team is comprised of three associates and is anchored by our managing veterinarian. Our ideal candidate has experience in managing people, finances, and systems, strong organizational and planning skills, experience with social media, community and team building, and has strong values. Competitive salary and benefits offered.
Our practice is very busy both in volume and the variety of cases that we see. We have highly trained and technically skilled support staff. We pride ourselves in practicing progressive medicine and excel in customer service. At Animal Oasis, we believe our clients and patients are the heart of our practice. We strive to ensure a happy experience through superior customer service, personalized care, and effective state of the art medicine. It is our mission to ensure our patients enjoy a lifetime of good health. Our clientele are very loyal and have awarded us Best Veterinary Practice in Collier County for the last two years.
Spacious surgery suite equipped with Luxar laser and Surgivet multi-parameter monitoring
Separate dental suite with digital dental radiography
Treatment area with two wet tables, one dry table, and one lift table
Digital Radiography and ultrasound suite
In house laboratory equipped with Idexx Catalyst, Lasercyte, and SNAP readers
Glass enclosed hospitalization area
All doctors have their own laptop and desk space away from the treatment area
We are fortunate to be situated amongst several specialty and referral practices
Paperless practice with over 20 workstations
Located in beautiful Southwest Florida, Naples is situated on the Gulf of Mexico. Known for its many world renowned golf courses, endless white sandy beaches, and five star restaurants makes Naples a popular destination. Live, work, and play where others only vacation!
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor?s degree in business or related degree is preferred.
1-3 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff.
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.