Hillsboro Beach Animal Hospital in Hillsboro, FL seeks a Hospital Manager to join our practice.
Hillsboro Beach Animal Hospital is a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care.
We provide a broad spectrum of diagnostic procedures through in-house testing and the use of external laboratories. We also work closely with local practices when special diagnostic procedures are required. The facility includes a well-stocked pharmacy, in-hospital surgery suite, in-house x-ray capabilities, a closely supervised hospitalization area, and indoor boarding kennels with outdoor walking areas.
At Hillsboro Beach Animal Hospital we strive to offer not only sound advice, but also optimal veterinary care, thus allowing you the enjoyment of your companion for a maximum number of years. Our job is not only to treat your pet when he or she isn't feeling well, but also to help you learn how to keep your best friend happy and healthy. Quality and cost are two main aspects to consider when choosing treatment for any member of your family. We work hard to balance those needs while providing the best possible care for your pet.
Hillsboro Beach AH is located in a wonderful community very close to beaches. It is convenient to Ft. Lauderdale, West Palm Beach and Pompano Florida.
The 3.2 mile strip along Florida State Road A1A is officially known as Hillsboro Mile. The population doubles in the wintertime. It is located in Northeastern Broward County, along the Atlantic Ocean. South of Deerfield Beach and North of Pompano Beach, East of the Atlantic Ocean. Hillsboro beach has a tropical climate, average 80 degrees year round. Hillsboro Beach is part of the Miami – Ft. Lauderdale – Hollywood area.
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices
Participates in the planning and budget maintenance process
Establishes goals for the practice and staff
Creates the hospital schedule and manages labor costs to budget
Oversees employee benefits program and hospital insurance plans
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
Performs quality checks and reviews of client files
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff
Implements performance-based incentive and rewards and recognition programs
Manages staff, including grooming and boarding staff if applicable
Tracks and maintains current licensure for all DVMs
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication
Drives client visits through strategic client communication and local marketing efforts (i.e. Community)
Ensures payroll is accurately completed and submitted for all hospital staff
Manages accounts receivable and cash on hand, including performing invoice audit reviews
Manages hospital inventory and controls facility and administrative costs
Performs other duties essential to the performance of the hospital as assigned
Bachelor’s degree in business or related degree is preferred
3-5 years of experience in a managerial role, including customer service experience
Experience in a hospital setting in positions of increased responsibility is a plus
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management
Manage time and tasks appropriately and remain flexible with assigned duties
Supervisory and leadership experience
Reporting and data analysis
Problem solving and resolution management skills
Oral and written communication skills
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred)
Interpersonal skills with staff and clients, and works well in a team environment
Customer service strategies and effective marketing techniques
HR policies and protocol development
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals
Delegate responsibility and achieve results with hospital team members
Make decisions confidently and effectively
Model a professional and courteous manner with staff and clients
Equal Employment Opportunity
It is the policy of the company to afford equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, non-disqualifying disability or status as a disabled or Vietnam era veteran.