Firehouse Animal Health Centers is a group of small animal general practices based in central Texas. We are currently accepting resumes for a Medical Director position. As the Medical Director (MD), your responsibility is to be the general manager of the hospital, working with the Hospital Manager (HM) to tackle a wide range of sometimes difficult and complex tasks. You and the HM provide both management and leadership to the hospital team. You collaborate with the HM and Firehouse leadership in determining the strategy for the hospital’s growth and development, and you lead the charge in implementing the tactics that flow from the strategic plan.
The HM – MD team creates an excellent environment for three stakeholder groups: clients, patients, and employees. This team is responsible for ensuring that the hospital provides quality patient care, excellent client service, diligent financial management, innovative marketing, and effective human resources management to support effective business operations.
Responsibilities
The MD is responsible for the following list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed.
Staff Management:
Assist the Chief Medical Officer (CMO) in hiring associate veterinarians
Assist the HM in hiring all other staff
Conduct performance reviews for veterinarians
Assist the HM in performance reviews for all other staff
Disciplinary action, including termination
Training, education, development, supervision of staff
Maintenance of high quality service standards
Assist the CMO in scheduling of veterinarians
Modify and update systems, guidelines, and procedures as needed
Hospital policy / procedure education and compliance
Oversee one-on-one leadership sessions / development plans for veterinarians
Client Management:
Oversee client flow to ensure an excellent experience
Assist HM in handling difficult client interactions
Review and management of medical client complaints
Ensure thorough client communication by doctors
Oversee use of AVImark and associated technologies
Financial Management:
Review income statements and other financial data to improve revenues and profitability
Assist HM as needed to manage accounts receivable
Collaborate with HM to create business plan for the year
Work with CMO and HM to revise pricing on a regular basis
Marketing Management:
Understand, participate and support public relations, marketing events and programs
Assist HM in creating marketing tools and materials
Collaborate with HM to create the marketing plan for the year
Medical Management:
Incorporate practice medical development into doctor leadership sessions / CE plan
Keep medical inventory aligned with Firehouse philosophy and goals
Oversee management of medical equipment
Work with CMO to develop strategies to support Firehouse medical philosophy
Keep current with highest standards of medical care
Meetings:
Schedule and manage monthly doctor meetings
Participate in weekly HM / MD meetings
Meet regularly with Chief Medical Officer
Participate in monthly staff meeting
Professional Experience / Skills
Excellent communication and presentation skills
Ability to build long term relationships
Ability to develop visionary products and services
Comfortable in high growth environments
Experience with or willingness to learn budgeting and financial management
Willingness to learn management and leadership skills
Practical experience with client relations
Strong general medical and surgical experience
Personal Characteristics
Hands on, roll-up-your-sleeves mentality
Strong relationship building skills
High energy, passion, and drive to be successful
Aptitude for technology
An entrepreneurial mindset
Ability to process and respond to all communication in a timely manner
Fast learner, able to multi-task and be flexible to change
Ability to think creatively and problem solve
Team player who can work effectively in a fast growing, dynamic environment
Physical Requirements
Dependable attendance / presence at the hospital is a must
Allergies to animals must be controllable through medication
Must be able to lift 40 pounds, walk, bend, stand, and reach during a minimum 8-hour day
Must be willing to work long or irregular hours under pressure conditions
Potentially subject to high noise levels, bites and scratches, and hazardous chemicals
Education
DVM, VMD, or equivalent degree required
Training / certification in business management, HR, finance, accounting highly desirable
Compensation
Firehouse offers a competitive salary and benefits package
NOTES:
2 openings.
About Firehouse Animal Health Center
Firehouse Animal Health Center is a full-service veterinary hospital with five locations in Central Texas. We combine state-of-the-art medical care, innovative design, thoughtful communication, excellent client service and a focus on total wellness to create comfortable, stress-free experiences for people and their pets.
