General practice veterinary hospital in beautiful Marina del Rey, CA is seeking a Practice Manager. Our medical team practices high quality medicine with an integrative approach. Successful candidate must have strong communication skills coupled with proven leadership, and an understanding of the financial components of the business. If you truly care about all animals and are looking to be part of a team that is revolutionizing animal healthcare, then we want to hear from you! Please reply to this ad with you resume and cover letter.
Leadership and Planning
Collaborates in a leadership role with the Managing Veterinarian as the "owners" of the hospital's success.
Creates hospital schedule and manages labor costs to budget.
Establishes goals for the practice and staff.
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Educates employees on hospital financial policies and procedures, medical protocols, and client compliance program responsibilities.
Develops and implements hospital policy, including DEA/controlled substances and OSHA compliance.
Performs quality checks and reviews of client files.
Manages vendor relationships.
Monitors computer systems and works with tech support to resolve
technical systems/equipment issues.
Works with the practice owner to oversee staffing needs including recruiting, hiring, training, disciplining and terminating as required.
Completes employee orientation, training and performance appraisals.
Coaches and mentors employees and identifies continuous learning and skill building needs.
Implements performance-based incentive programs.
Mediates conflict and maintains excellent employee morale.
Manages front office staff.
Drives client visits through strategic client communication and marketing efforts.
Trains staff on client service initiatives and uses client visit growth best practices.
Demonstrates and reinforces the highest level of client service.
Manages client relationships; effectively resolves client issues and escalations.
Oversees client follow-up procedures, including reminders and call backs.
Reconciles daily cash and monitors the petty cash.
Continually drives revenue and manages costs to budget.
Multi-functional operations including budget and labor management.
Excellent customer service skills
HR policies and protocol development.
Staff management including: coaching, development, performance appraisals, and resolution management.
Computer skills (Google apps, Microsoft Office, Quickbooks, veterinary practice management software).
General management skills including reporting and data analysis.
Excellent problem solving skills
Excellent oral and written communication skills.
Ability to delegate responsibility and achieve results with hospital team members.
Must be able to handle multiple tasks and remain flexible with assigned duties.
Capable of championing change and driving innovative programs in the hospital.
Demonstrates excellent time and task management.
Demonstrates professional and courteous presentation with staff and clients.
Education & Experience:
Bachelor's degree preferred
At least 2 years experience as a Veterinary Practice Manager preferred
EQUAL OPPORTUNITY EMPLOYER. We consider applicants for all positions without regard to race, sex, religion, sexual orientation, national origin, ancestry, color, creed, age, marital status, disability, or any other legally protected status.