Veterinary Practice Manager

Responsibilities include:

1. Analyze practice and financial reports.
2. Conduct fee analysis, and monitor and update fee schedules.
3. Understand and ensure compliance with Employment/Labor Law.
4. Understand and ensure compliance of Contract Law as it pertains to (a) associates and staff, and (b) clients.
5. Understand the ethical requirements of veterinary practice.
6. Understand and ensure compliance with appropriate regulatory agencies.
7. Manage staff continuing education and licensure/certification.
8. Create, review, and update job descriptions/manuals.
9. Maintain confidential employee records.
10. Manage employee benefit programs.
11. Discipline/discharge employees.
12. Review and submit bi-weekly payroll.
13. Manage A/R and A/P.
14. Establish and enforce Client credit policies.
15. Oversee daily and monthly banking procedures.
16. Mediate internal disputes between team members.
17. Conduct employee performance reviews.
18. Conduct staff meetings.
19. Manage personnel training and development programs (including safety training).
20. Recruit, interview and hire new employees.

Our Practice Manager position is multi-faceted and requires many different behavioral competencies for success. 

Decision Making – Possess the ability to make good decisions, solve problems, gather and analyze relevant data on different issues, and choose decisively between alternatives. Be able to effectively implement decisions and initiate action.

Integrity - Must uphold high standards of ethical conduct, confidentiality and remain non-judgmental regarding sensitive personnel issues and ensure compliance with laws, regulations, and standards.

Critical and Strategic Thinking - Essential for financial forecasting, marketing plans, and long-term plans for growth of the practice. Possess the ability to identify questions, problems, and arguments relevant to these issues and to use logic and critical reasoning to identify the strengths and weaknesses of alternative solutions  or approaches to problems.

Planning and Prioritizing - Must be able to organize their work efficiently, set priorities, and establish plans or timetables for achieving goals.

Oral Communication and Comprehension - Possess the ability to express their thoughts verbally in a  clear and understandable manner, and the ability to actively listen and attend to what others are saying. Both of which are essential for interacting and communicating effectively with clients and team members. Understand complex technical information related to different aspects of their job (e.g., contracts,  state and federal regulations, insurance policies, financial statements).

Writing and Verbal Skills - Writing and updating protocols, manuals, and handbooks. Must be comfortable making presentations and leading group discussions

Analytical Skills - Could analyze information quickly and efficiently and make correct inferences from their analysis of data.

Compliance - Responsible for office management and compliance with federal, state, and professional regulations. Accordingly, they need to be thorough and conscientious in their approach to work; they must be dependable and show appropriate concern for detail.

Resourcefulness - Take initiative and figure out how to get a job done.

Continuous Learning – Demonstrate a curiosity for learning and actively seeks out new information, technologies, and methods in addition to seeking feedback and other opportunities for self-development.

Resilience - Handle crisis situations effectively and maintain their composure under stress.

Adaptability - Adapt work behavior in response to changing conditions or new information. Be open to change and not bothered by ambiguity.

Leadership - Influence and motivate others in the workplace.