Legacy Veterinary Clinic is looking for a Practice Manager to lead our amazing team! The Practice Manager is responsible for the business activities of the practice including hiring and training support staff, working with the owner to prepare financial statements and budgets, monitoring key performance indicators and setting fees, maintaining inventory and an inventory control system, managing the hospital software, and implementing safety and security procedures. This is a leadership position with the additional responsibility of ensuring a positive work environment in which the practice achieves its goals.
Promotes a client-centered environment and facilitates programs and processes that meet client needs.
Maintains the practice philosophy for attracting new clients and retaining existing clients.
Facilitates resolution of client problems that doctors or other staff members cannot finalize.
Resolves financial problems with clients, collecting accounts receivable and determines when special financial agreements are appropriate.
Plans and organizes all personnel activities, including monthly staff meetings.
Develops and updates the employee handbook, written job descriptions, employee personnel files.
Schedules and coordinates regular performance reviews.
Hires and manages support staff; schedules staff and doctors.
In consultation with owner, sets and periodically reviews salaries and benefits.
Provides phase training and helps staff plan for continuing education.
Resolves staff issues.
Is accessible by staff while maintaining a professional and positive relationship with them.
FINANCE AND ACCOUNTING
Works with the owner in preparing budgets and financial statements.
Reviews financial statements and key performance indicators and discusses them with the owner.
POSITION OVERVIEW RESPONSIBILITIES
Sets goals for hospital performance based on previous performance and mission/vision; designs strategies for meeting these goals.
Supervises usage of practice software to ensure that client records are entered consistently and correctly.
Monitors and reports on accounts payable and receivable.
Establishes an inventory control system to assure adequate stocks of supplies are available.
Develops a schedule for hospital maintenance.
Orders and supervises storage of non-medical supplies.
Maintains a facility that is visually appealing to clients and staff.
Designs and administers safety and security regulations and training.
Promotes internal marketing programs to increase client/patient visitation rate.
Communicates objectives, motivates staff, builds and maintains morale.
Promotes cooperative working environment among staff members; understands the value of teamwork; shows enthusiasm and willingness to perform as necessary to help the practice function as a unit.
Understands and carries out oral and written directions.
Maintains positive, cooperative relationships with other employees.
Promotes continuous quality improvement.
EDUCATION AND LICENSURE REQUIREMENTS
Bachelor’s degree in business or related field or equivalent experience.
Certified Veterinary Technician is desirable.
$50-65,000/ year. Legacy Veterinary Clinic offers an excellent benefit package, including medical, PTO, 401K plus employer match, employee discounts, and flexible work week for a true work/ life balance.