In partnership with the Medical Director, the Practice Manager plays an integral role in leading the hospitals’ team and providing excellent customer service to our clients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations. 

Qualifications 

• Minimum of 2-3 years’ experience in a supervisory role 
• Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality). 
• A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team 

ESSENTIAL JOB FUNCTIONS:

• Responsible for overseeing the recruitment, interviewing, and hiring of staff.
• Monitor employee competence and effectiveness through manager feedback and observation as well as staff performance and salary reviews.
• Assign job responsibilities to managers and delegate as necessary.
• Responsible for policy enforcement as well as overseeing disciplinary actions and terminations.
• Organize and conduct staff meetings. Meet regularly with managers to discuss, evaluate, and plan for the welfare of the practice. Attend corporate meetings.
• Responsible for administration and review of non-medical client complaints.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner. Also, Oversee billing, calculations of any discounts and other special accounts.
• Monitor purchasing so the practice operates within budget. Monitor the staff scheduling so that the practice operates within budget. Monitor and approve all expenditures within the Practice’s guidelines.
• Ensure that the OSHA and Safety program and procedures are being monitored and updated so that the hospital is in safety compliance.
• Review income statements and other financial data to find ways to improve revenues and hospital contribution. Meet regularly with veterinarians to review financial performance.
• Review accounts receivable to confirm proper and timely processing.
• Understand, participate and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
• Read and respond to all communication in a timely manner to ensure that the Practice’s policies, guidelines and recommendations are quickly communicated to hospital staff and adequate training follows if needed.

Key Responsibilities Include: 

• People Management: recruiting, developing, disciplining, and terminating support staff, including annual performance reviews 
• Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory 
• Customer Service: resolving client issues and escalations and overseeing follow-up communications