We are offering the opportunity to become part of an established and well-respected local veterinary practice. Pieper Veterinary is in the unique position of being able to offer the resources of a large practice with the values and culture of a small, family-owned business. We are seeking a qualified candidate to lead and manage the Surgery, Imaging & Sterile Services teams at our Middletown hospital.  

Under the direct supervision of the Specialty Manager, the Floor Manager is chiefly responsible for the day-to-day guidance and supervision of the Surgery, Imaging & Sterile Services teams.  The position of  Floor Manager may also encompass all the duties as a technician/assistant, within the departments, and/or position with the added responsibilities of supervision and training of department members during assigned/scheduled shift.  Additionally, you are required to adhere to all hospital directives and protocols and maintain the highest ethical, moral, and professional standards and model a pleasant, respectful, and productive doctor-staff and staff-staff relationship.

Leadership Requirements: As a member of the leadership team the Hospital Manager must consistently:

• Demonstrate reliability and commitment to the team and the hospital
• Treat direct reports and all staff members with respect and in a supportive manner
• Be an active problem solver, determine system improvements and help implement change
• Remain flexible to hospital needs
• Cooperate and pitch in to help wherever needed
• Communicate effectively to clients and team members
• Have compassion for animals and their owners and understands the stress that patients and clients endure.

Team supervision and development

• Assists in the supervision of  staff, during their shifts.
• Delegate and manage employee task assignments.
• Resolve informal employee complaints and effectively present/escalate employee issues to management for counseling and disciplinary actions.
• Responsible for managing the disciplinary process in conjunction with Hospital Manager & HR support & direction where necessary
• Responsible for communicating job expectations, evaluating performance and team contributions, planning, and reviewing compensation actions, enforcing policy and procedure, and providing feedback, documentation and progressive discipline as needed.
• Responsible for conducting interviews/working interviews as appropriate.
• Assist and oversee all on-boarding and training of new neurology employees. Ensure phase training is being worked on and completed over the 90-day introductory period.
• Responsible for completing 30/60/90-day reviews and reporting feedback/documentation.
• Conducting bi-weekly meetings between doctors, department leads, and support staff as needed.
• Conducting monthly, all-staff meetings for teams.
• In charge of making sure support staff schedules are completed at least one month in advance.
• In charge of completing any necessary on-call schedules at least once month in advance.
• In charge of creating monthly on-call list for payroll adjustments.
• In charge of bi-weekly payroll for the staff.
• Coach, develop and maintain a process for skill development of direct reports by providing teams with effective goal setting, delegation, and communication.
• Build and maintain respectful, positive working relationships with staff, supervisors, and the public by communicating effectively, listening actively, practicing empathy and patience, and motivating the teams to collaborate.
• Attend leadership training as required for continued professional development.
• Must be able to work rotating schedule that includes weekends and holidays.
• Recommend /present process improvement ideas to management.
• May be required to make client calls when related to the departments covered.
• Will be required to join the Leader on Duty rotating weekend schedule. As part of LOD program, you will be required to cover a holiday from time to time along with the rest of the group.
• Oversee policies regarding employee pets, uniforms, and personal appearance.

Floor operations/workflow:

• Oversee the cleaning and maintenance of all shared work areas.
• Monitor staffing levels for each shift; that support staff are arriving and leaving on time, managing lunch breaks, and controlling overtime.
• Fill shift vacancies when a support staff member calls out (May be needed to jump in and help, when staff shortages threaten consistent workflow).
• Coordinate with Central Inventory, doctors, leads, and the Specialty Manager to oversee ordering of instruments, surgical equipment, and other items needed for department workflow.
• Maintain all equipment in good working order and submission of tickets for repairs/replacement.
• Develop and maintain a list of slow time tasks for staff to engage them in productive work during slow periods.
• Direct all staff continuously throughout the day, to maintain maximum efficiency/flow of the services.
• Assigning daily lunches while maintaining a seamless workflow throughout the day.
• Oversee that all daily tasks or requests are completed before staff leaves for the day. i.e. charges are complete and biopsies/lab work have been sent to the appropriate laboratories, instruments are clean and ready for the next day, appointments have been confirmed for next day.  
• Assure that all of your department’s treatments are being completed on time throughout the day.
• Ensure the teams are timely and accurately, invoicing items to capture all surgical/treatment/procedure/consult charges.
• Assist in preparing discharges and dispensing medications so that patients going home can be discharged on time.
• Perform patient discharges as requested by doctors.
• Ensure that interns/doctors have created treatment sheets for all in-hospital patients for the following day.
• All other duties as assigned by management.

Benefits:

• Paid time off
• Referral bonuses
• Insurance: health, dental, vision, and disability
• 401(k) plan with employer match
• Generous employee pet discount
• Employee Assistance Program
• Annual uniform allowance
• Comprehensive one-on-one client service classes and hands-on training
• Continuous learning via in-house training seminars and reference material
• Employee appreciation events and activities
• Many opportunities for internal transfer and promotion

Email Kate at kgorton@piepervet.com or call 860-335-3241 to discuss in more detail.

Pieper Veterinary considers applicants for employment without regard to, and does not discriminate on the basis of, an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Pieper Veterinary discriminate on the basis of sexual orientation or gender identity or expression.

Skills & Knowledge:

• Excellent written and verbal communication skills.
• Ability to multi-task and thrive in a fast-moving environment.
• Experience with managing time, i.e. surgical table times/procedure times
• Computer Literate
• Highly motivated and willing to learn.
• Able to remain calm under stressful situations.
• Strong attention to detail and highly organized.
• Able to make decisions and achieve results with hospital team members.
• Demonstrate reliability and commitment to the team and the hospital.
• Be an active problem solver, determine system improvements and help implement change.
• Remain flexible to hospital needs.
• Have compassion for animals and their owners and understand the stress that patients and clients endure.
• Experience working in a veterinary hospital preferred, Staff Management, Supervisory Experience in Animal Hospital or Clinic Environment, Veterinary Technician Experience

About Pieper Veterinary

With roots in the local community dating back to 1933, Pieper Veterinary was originally established as a mixed animal practice by Dr. Niel Pieper, with the goal of providing the highest standard of care to both patients and clients. Today, Pieper Veterinary is a hub and spokes model practice, featuring four general practice hospitals, supported by our urgent care center as well as our emergency and specialty center, located throughout the Connecticut River Valley. We are proud to be able to offer the most advanced technology and diagnostics to our patients, while still maintaining the feeling of community and family that the Pieper name has come to stand for. We are also very proud to be a VECCS Level I certified emergency & critical care facility. Our Core Values guide our business every day: We love what we do We love what we do and who we do it for. We pay attention to the patient’s journey and we treat the individual. We’re passionate and proud of our work, our patients and our team. We put our hearts into it. We believe veterinary medicine is a team sport We know the best way to care for our patients and clients is by working together. We respect, trust, support... and encourage our co-workers. We have each other’s back. We ask “How can I help?” Laughter is the best medicine The work we do is challenging, and we stay strong by lifting each other up. We feel a positive attitude and a little humor has the ability to make all the difference in someone’s day. We can handle it In fact, we can handle anything. We take action while keeping out cool. We adapt to whatever comes through the door. We’re decision, confident and we are fearless. We like a good challenge and we do what is necessary. Good people work here We are united by the desire to be ethical, honest and responsible. We show integrity, compassion and respect and genuinely care about our work and our patients.

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