Responsibilities include (but are not limited to):

• Provide strong leadership, guidance, and mentorship to the administrative and support staff.
• Collaborate with department leads to ensure optimal workflow and staffing levels.
• Effectively communicate and cascade key initiatives impacting hospital administration and Technician staff.
• Educate direct reports regarding company policies and protocols and ensure accountability for adherence. 
• Oversee department team leads to ensure that hospital operations are efficient, effective, and meeting organizational objectives.
• Provide performance feedback to direct reports including day-to-day recognition, conduct performance reviews, and ensure appropriate coaching/mentoring is arranged as needed. 
• Ensure communication and feedback channels with team members are open, schedule and facilitate regular communication opportunities, and is responsive to team member concerns. 
• Maintain confidentiality of team member records. 
• Responsible for managing the operations and financial health of the hospital.
• Partner with People Operations team on any team member performance issues and/or employee relation investigations. 
• Responsible for working closely with the Medical Director to establish the best medical care while keeping the positive financial health of the hospital.
• Collaborate with Client Experience Manager to review client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
• Audit billing, calculations of any discounts, and other special accounts.
• Partner with Operations and Inventory Team Leader to review hospital purchasing so the practice operates within budget. 
• Monitor the team member scheduling so that the practice operates within budget. 
• Review income statements and other financial data to find ways to improve revenue and profit.
• Review client accounts receivable to confirm proper and timely processing.
• Understand, participate and support planned marketing events and programs and ensure that the hospital staff utilizes marketing tools and materials and events and programs.
• Understand and ensure compliance with OSHA, DEA and FDA, and applicable state and local agencies.