BluePearl Specialty + Emergency Pet Hospital in Pittsburgh, PA is seeking a full time ER Service Head who will work side by side with our ER clinicians, specialists, and leadership team.
As an ER Service Head:
You manage the schedule for all ER Clinicians, including PTO requests.
You facilitate regular ER Clinician meetings and participate in hospital leadership meetings.
You stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director.
You mentor ER Clinicians, including overseeing their case management and providing guidance as needed on case management decisions.
You integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise.
You assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department.
You actively contribute to recruiting new Emergency Clinicians. You ensure new hires have been assigned a mentor by the clinician mentor liaison to support retention and engagement.
You assist in customer service issues as needed and help management to follow up to resolve issues as appropriate.
You partner with hospital leadership to identify opportunities and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels.
You work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues.
You assist management team with client and pDVM concerns when necessary.
You assist with performance reviews.
You work with management team to oversee capital purchases for ICU/ER department.
You serve as a mentor to new ER/ICU team members including support staff and Clinicians.
Experience & Qualifications:
Must be a DVM from accredited university, successful completion of internship and three+ years of ER experience required.
Previous leadership experience preferred.
Why should you choose Pittsburgh? They say a picture is worth 1,000 words and this video is worth even more: vimeo.com/677892292
We promote a family-like culture. We are truly in this together. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents.
We are a close knit, collegial group with a collaborative work ethic. We currently have 7 criticalists combined in both of our Pittsburgh locations. We have a house officer program consisting of rotating interns, emergency and critical care interns and residents, and surgical interns and residents, which leads to a team approach to patient care.
We are a comprehensive multi-specialty and referral hospital with over 30 specialists in 10 different specialties. The 35,000 square-foot facility opened in 2008 and offers several advanced treatment and diagnostic services, including high-field 1.5T MRI, on-site 64 slice CT, linear accelerator, 4 ultrasound machines, video endoscopy, digital radiography, C-arm fluoroscopy, ECG telemetry, and dedicated suites for endoscopy, ultrasound and oncology. Additional services such as blood bank, comprehensive in-house laboratory with commercial grade equipment, and pharmacy are also provided. BluePearl is unique in that an in-house social worker is also available to support associates and clients.
Pittsburgh, tucked away in the Allegheny Mountains of southwestern Pennsylvania, is a mid-sized metropolis that has been ranked one of the most livable cities in the U.S. It is a small city of ethnic neighborhoods, scenic hills, trees, rivers, and farmland, and offers world-class fine arts, museums, restaurants, and educational institutions. It also boasts three professional sports teams, a zoo, aquarium, the National Aviary, excellent schools and health care, and a wide variety of outdoor and family activities, including Idlewild, Kennywood and Sandcastle Water Park. Despite Pittsburgh's big city offerings, people are friendly, crime is low, rural settings are within commuting distance, and cost of living is well below average.
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Health, dental, vision, and life insurance options.
Annual company store allowance.
Flexible work schedules.
Time to reset, rewind, and reflect through our paid time off, parental leave, and floating holiday plans.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity.? We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.? We are an Equal Opportunity Employer and a Drug Free Workplace.?
BluePearl Pet Hospital grew from the dreams of numerous veterinarians who believed pets should have access to cutting-edge healthcare.
BluePearl began in 1996 as a single practice in Tampa called Florida Veterinary Specialists. The practice thrived, adding new locations in Florida and New York, eventually becoming BluePearl Veterinary partners in 2008. Continuing to expand throughout the country, BluePearl quickly became a leader in specialty and emergency veterinary hospitals.
In 2015, BluePearl joined Mars Veterinary Health, giving us new, unprecedented opportunities for growth and support.
Today, we are 100+ specialty and emergency hospitals strong. Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine.
Our mission: Provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge and talents.
At BluePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the ve...ry best in advanced medical care for pets – including techniques that were once reserved exclusively for humans.
Our vision: Elevate the industry in the pursuit of sustainable veterinary excellence so pets receive the best care when they need it most.
We are committed to upholding the highest medical standards and are constantly searching for new and better ways to treat our patients and advance our profession.