Job Summary

The Regional Medical Director (RMD) leads the medical operations of a group of clinics in partnership with the Medical Director (MD) of each clinic.  The RMD ensures that patients in their Clinics receive a high standard of care and that Clinic team members work collaboratively in a positive workplace environment. The Regional Medical Director is an excellent communicator and a natural mentor to all members of their team. 

The Regional Medical Director also partners with the Regional Manager(s) that oversee(s) their Clinics and reports to the Head of Medical Strategy to ensure the holistic success of their Clinics.

Core Responsibilities

Oversight of Clinics / Medical Directors

• Ensures the delivery of the highest quality (safe, effective, patient and client centered, timely, efficient and equitable) veterinary care by all team members

• Mentors and develops Associate Veterinarians to be their best through side-by-side coaching, feedback sessions and regular case discussions

• Shadows MDs and Associate DVMs

• Performs Medical Record Reviews for MDs and Associate DVMs

• Facilitates surgical and dental training for MDs and Associate DVMs

• Implements a Performance Improvement Process to address performance issues if and when they arise within their team, thereby maintaining a high performing team

• Organizes and conducts regular doctor and team meetings to foster and strengthen positive hospital culture

• Acts as a thought partner with the Head of Medical Quality and contributes to the development and implementation of new practice protocols and guidelines

• Partners with Regional Managers in delivering an excellent client experience including the handling of client complaints when applicable

• Partners with Regional Managers in creating high-performing business units

• Participates in talent acquisition efforts for Doctors and, when appropriate, HQ and support staff to ensure the recruitment of the highest caliber of veterinary talent

• Ensures that Clinic Doctor Schedules balance the needs of the hospital and of their Associate Veterinarians

• Acts as an ambassador of Bond Vet within the veterinary community and the public at large

Oversight and Development of Associate RMDs

• Leads the identification of internal talent, elevation, and development of associate RMD’s

• Acts as a mentor to emerging medical leaders

Supporting Competencies

Adaptable - A lifelong learner who is continuously developing the skills and perspective required to meet the needs of the team and hospital. 

Business acumen - Comfortable with financial conversations and how good business is related to good medicine

Client Focused - Acts with both external and internal Customers in mind.  Uses Client feedback to improve service

Communication Skills - Communicates clearly in both verbal and written formats

Conflict Management - Doesn’t shy away from healthy conflict and can settle disputes equitably

Developing Direct Reports - Has an awareness of the aspirations and development goals of those on their team and can push them to take on challenging tasks and assignments to support their growth

Directing Others - Sets clear expectations and distributes workload in a way that is equitable and challenging and maintains communication about work and results

Drive for Results - Takes initiative. Can be relied upon to meet or exceed objective goals. When something is not working well, you are able to take the lead in troubleshooting and working on solutions as well as contacting the next level up for help. 

Effective Teambuilder - Blends individuals’ strengths and creates a strong Team spirit.  Frames success in terms of the whole Team.  Fosters openness and a sense of belonging

Hiring & Staffing - Is effective at evaluating potential candidates and selects only the strongest fits for the organization

Managing Vision & Purpose - Communicates vision in a way that is inspiring to those on their team.  Breaks larger goals into chunks to celebrate and encourage progress and momentum.  Understands what motivates the members of their team and uses this knowledge to create a climate of excellence

Peer Relationships - Is able to quickly build strong relationships with team members both new and established.  Is collaborative; can solve problems in a way that is fair to other groups.  Can deliver candid feedback in a way that is well received

Prioritization - Good time management skills. Able to determine which issues require immediate attention and action.  

Regulatory Compliance (DEA/State Practice Act) - has awareness of legal and regulatory requirements and ensures awareness and compliance of team members

Safety Management - fosters a culture committed to the safety of team members, pets and clients

Self Aware - Has self knowledge of strengths and weaknesses. Proactively seeks out feedback from team members and peers and develops action plans to address any concerns that arise. 

Veterinary Quality - Understands the factors that contribute to overall Quality of Care and works successfully to fortify them throughout their Clinic 

About Bond Veterinary

Bond Vet was created on the simple mission to create an elevated veterinary clinic, from the inside out. Veterinarian led, we are building veterinary clinics that are built around our care team, who are absolutely the most important part of who we are.

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